HELP

ORDERS

TRACK AN ORDER

You will receive a confirmation email shortly after you place an order and a second email with a tracking number once your order ships. Use this number to verify the status of your order.

CHANGE OR CANCEL AN ORDER

If you would like to change or cancel your order, please contact our Customer Service Department at marketing@valiant-paris.com as soon as possible.

We will make every effort to accommodate your request, however, please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.

PROBLEMS WITH AN ORDER

If you are having problems with your order, please contact our Customer Service Department at marketing@valiant-paris.com Please remember to include your order number so we can better assist you.

 

PAYMENT METHODS

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards. We also accept PayPal.

 

SHIPPING

SHIPPING RATES

We offer free standard shipping on all orders, no minimum purchase required.

Express shipping is $30 and your order will arrive within 2 business days.

DELIVERY TIME

We process all orders within 1-2 business days. Orders must be placed by 12:00 PM (EST) to start processing that same day. Orders placed after 12:00 PM (EST) Friday, or on a Saturday, Sunday or Holiday will not be processed until the following Business Day.

Standard orders will be shipped via UPS and take 4-5 business days to be delivered.

Expedited orders will be shipped via UPS and take 2-3 business days to be delivered.

Once your credit card has been authorized, your order will be processed and shipped. Once the shipment leaves our warehouse you will receive an email confirmation with a tracking number. Please note that all orders are subject to verification.

We are not accountable for shipping delays due to weather conditions, incorrect shipping addresses or extraordinary circumstances that escape our control. If for any of the described reasons, your order is sent back to us through the carrier, we will immediately contact you and ship the package back. You will be responsible for any additional charges.

SHIPPING ZONES

For now, we only ship to the Continental U.S. and Puerto Rico. We apologize but we are currently unable to ship to U.S. territories and APO/FPO/DPO addresses.

We only ship to P.O. Boxes via standard shipping.

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If you still have questions, please contact our Customer Service Department at marketing@valiant-paris.com